Returns Policy
Thank you for shopping at Energi Bike! We want you to be completely happy with your purchase. To make things easy for you, we’ve designed our return policy to be clear and straightforward. Here’s everything you need to know:
Returns
- Accepted Returns: We accept returns from the United Kingdom.
- Return Method: You can return products by mail.
- Return Period: You have 14 days from the delivery date to return products in their original packaging.
- Restocking Fee: There’s no restocking fee.
- Refunds Processing Time: Refunds can take up to 7 business days to process, depending on your bank. Read our Refund Policy
Shipping Costs for Returns
- Customer Responsibility: If the return is due to a change of mind or other reasons on your part, you’ll need to cover the shipping cost. The fee will depend on your chosen shipping carrier.
- Our Fault: If the product was damaged or incorrect, we’ll cover the shipping costs for the return.
Cancelling an Order
If you need to cancel an order before it’s shipped, please email us at support@energibike.shop. We’ll confirm your cancellation and process a refund to your original payment method.
Damaged Items
If your item arrives damaged, please get in touch with us at support@energibike.shop. Provide a clear description of the damage along with photos and delivery details. We’ll arrange a return, refund, or exchange based on your preference.
Change of Mind
If you change your mind, you can return items within 14 days of delivery. Just make sure the items are in their original, unused condition with tags and packaging intact. Contact us at support@energibike.shop to start the return process.
Exchanges
If you’d like to exchange an item (for a different color or other reason), follow the return process. Once your return is approved, you can place a new order for the item you want.
How to Submit a Return
- Contact Us: Email us at support@energibike.shop with your order number and reason for the return.
- Return Authorization: We’ll review your request and provide a return authorization and shipping label if needed.
- Pack and Ship: Return the item in its original condition and packaging. Follow the instructions we provide for sending it back.
- Attach Documents: Include the return authorization and any photos if you’re claiming damage or defects.
Contact Information
Email: support@energibike.shop
Phone Number: +44 7983 729289
Business Address: 46 New Summer St, Birmingham B19 3TG, United Kingdom
Business Hours: 9AM to 5PM (Monday to Friday)
