Privacy Policy
Welcome to Energi Bike. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our products.
SECTION 1 – Information We Collect
Personal Information: When you purchase products from our store, we collect personal information such as your name, address, email address, and phone number. This information is used to process your transactions and communicate with you regarding your orders.
Payment Information: To complete your transactions, we may collect payment information including credit card details. This information is encrypted and handled securely to protect your financial data.
Technical Data: When you browse our site, we collect technical data such as your IP address, browser type, and operating system. This information helps us improve our website and services.
SECTION 2 – How We Use Your Information
Transaction Processing: We use your personal information to process orders, manage payments, and deliver products to you.
Communication: We may use your contact information to send you order updates, promotional emails, and other relevant communications. You can opt-out of promotional emails at any time.
Customer Support: Your information helps us provide better customer support and address any issues or inquiries you may have.
SECTION 3 – Consent
Providing Consent: By providing us with your personal information to complete a transaction, verify your credit card, or place an order, you consent to our use of your information as described in this policy.
Withdrawing Consent: If you wish to withdraw your consent for us to collect or use your information, you may do so by contacting us at:
Email: support@energibike.shop
Phone Number: +44 7983 729289
Business Hours: 9AM to 5PM (Monday to Friday)
SECTION 4 – Disclosure of Information
Legal Requirements: We may disclose your personal information if required by law or if you violate our Terms of Service.
Business Transfers: In the event of a business transfer, such as a merger or acquisition, your information may be transferred to the new owners.
SECTION 5 – Security Measures
Data Protection: We implement reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, use, or disclosure.
Encryption: Payment information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We also use 3D Secure payments for additional security.
SECTION 6 – Third-Party Services
Service Providers: We may share your information with third-party service providers to facilitate transactions, process payments, or deliver products. These providers are bound by confidentiality agreements.
Third-Party Links: Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
SECTION 7 – Cookies and Tracking Technologies
Use of Cookies: We use cookies to enhance your browsing experience and gather information about site visits. Cookies help us remember your preferences and improve site functionality.
Cookie Management: You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
SECTION 8 – Data Retention
Storage Duration: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Data Deletion: You may request the deletion of your personal information by contacting us. We will delete your information unless we are required to retain it for legal reasons.
SECTION 9 – Your Rights
Access and Correction: You have the right to access and correct your personal information. To request access or make changes, contact us at:
Email: support@energibike.shop
Phone Number: +44 7983 729289
Business Hours: 9AM to 5PM (Monday to Friday)
Complaints: If you have concerns about how we handle your personal information, you may file a complaint with the relevant data protection authority.
SECTION 10 – Changes to This Privacy Policy
Policy Updates: We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately.
Notification of Changes: If we make significant changes, we will notify you through our website or other communication channels to keep you informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: support@energibike.shop
Phone Number: +44 7983 729289
Business Address: 46 New Summer St, Birmingham B19 3TG, United Kingdom
Business Hours: 9AM to 5PM (Monday to Friday)
Thank you for trusting Energi Bike with your personal information. We are committed to safeguarding your privacy and providing you with a secure shopping experience.
